About the Program

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Bushbalm Pro

<p data-start="100" data-end="252">The Bushbalm PRO support team may be small, but we&#x2019;re dedicated to helping you with everything from onboarding to product questions and business growth.</p><p data-start="100" data-end="252"><a href="http://The%20Bushbalm%20PRO%20support%20team%20may%20be%20small,%20but%20we%E2%80%99re%20dedicated%20to%20helping%20you%20with%20everything%20from%20onboarding%20to%20product%20questions%20and%20business%20growth.%20%20How%20to%20Reach%20Us%20:%20https://pros.bushbalm.com/pages/contact-customer-service%20%20Support%20Hours%20%20Daily%20coverage%209%20a.m.%20-%205%20p.m.%20EST%20We%20proudly%20observe%20Canadian%20holidays" target="_blank" rel="noopener noreferrer">Contact the Bushbalm PRO Support team</a></p><section dir="auto" data-turn-id="request-WEB:e122445e-179c-4b27-9839-fcccbe5e1732-128" data-testid="conversation-turn-258" data-scroll-anchor="false" data-turn="assistant" id="isPasted"><div data-message-author-role="assistant" data-message-id="57e14dda-8db0-4ed3-96ec-0adeb2f21dfe" dir="auto" data-message-model-slug="gpt-5-5" data-turn-start-message="true" tabindex="0"><p data-start="236" data-end="293">Support Hours<br data-start="249" data-end="252">Monday&#x2013;Friday<br data-start="265" data-end="268">9:00 a.m. &#x2013; 5:00 p.m. EST</p><p data-start="295" data-end="356" data-is-last-node data-is-only-node>Please note that our team proudly observes Canadian holidays.</p></div></section><p><br></p>

Contact Us

Where do you ship?

What is your shipping timeline?

How much does shipping cost?

Can I update my default shipping address?

Can my order be edited or cancelled after placing it?

My order has been delivered but I can’t find it - what do I do?

I think my order is stuck in transit - what do I do?

My order was returned to the original sender - what do I do?

My order was delivered damaged/incorrectly - what do I do?

Why is order shipping in multiple shipments?

What currency do you use?

Will I be charged tariffs or import fees?

Does Bushbalm PRO ship to APO, FPO, or DPO addresses?

What is the minimum order spend, and why do you have one?

Do you offer first order discounts?

What payment methods do you accept?

How do discount codes work?

Why am I seeing additional charges on my credit card?

How do I use Afterpay to place my order?

What are the benefits of a Bushbeads subscription?

How many wax bags can I purchase on subscription?

Can I use AfterPay on my subscriptions?

Is shipping free with subscriptions?

How do I manage my subscription(s)?

When is my next subscription order?

How do I skip my next subscription shipment?

How do I change the frequency of my subscription?

How do I swap products in my subscription?

How do I cancel my subscription?

Subscriptions

Shipping & Ordering

What is the Bushbalm PRO Program?

How does Bushbalm Professional pricing work?

Are there requirements to become a Pro?

How do I become a Bushbalm Pro?

Do you have reviews?

What is your Money Back Guarantee?

Does Bushbalm PRO accept distributors or resellers?

Do you offer samples?

Do you offer samples to students?

Do you attend industry events?

Why am I seeing Bushbalm products elsewhere?

Does Bushbalm PRO offer donations, fundraisers, or sponsorships?

Do you partner with schools or aesthetic programs?

The Program

I'm having trouble logging into my Bushbalm PRO account - what should I do?

How do I reset my password?

How do I update my Bushbalm PRO account information?

What happens if I have multiple Bushbalm PRO accounts?

How do I delete my account?

Can Pros retail Bushbalm?

Can I get copies of order invoices?

Do you have an ambassador program?

Do you have retail price resources?

Do you have shareable content for marketing?

What are Bushbalm PRO webinars & how do I sign up?

Can I apply a tax exemption to my Bushbalm PRO account?

Where can I find safety data sheets (MSDS/SDS)?

How do I get listed on the Studio Locator?

Do you have merchandising material or signage?

Do you offer training?

What is Club Bare and how does it work?

Where are my Club Bare points that I just earned?

Why did my Club Bare Points expire?

Can I stack Club Bare coupons/rewards with other discounts?

Can I get Club Bare points back after a refund?

How do I redeem Club Bare points at checkout?

Can I redeem Club Bare Points after placing an order?

How do Club Bare referrals work?

What is the dollar value of Club Bare points?

Club Bare

Your Account

Are your products clinically tested?

What’s the shelf life of each product?

Are your products safe for pregnant or breastfeeding clients?

Are the soothing oils non-comedogenic?

Why is a scrub hardening or melting?

Why did my brightening product change colour?

Does Bushbalm have wax pots/warmers?

Why was a product I love discontinued?

Are Bushbeads vegan?

Can Bushbeads be used for brow and face waxing?

Bushbeads

What is Friction Fix?

Friction Fix

What is SASS?

Does SASS have a scent?

Is SASS safe the bikini line?

Is SASS safe to use on the face?

SASS

Product Questions

Which Bushbalm products are best for post-wax care?

How soon after waxing, sugaring, or laser can I apply each product?

Are Bushbalm oils safe for use immediately after extractions or intimate waxing?

Contact UsUpdated 13 days ago