About the Program

Best Sellers

Premium Hard Wax

Newsletter

Education

Bushbalm Pro

Where do you ship & how much does shipping cost?

What is your shipping timeline?

My order has been delivered but I can’t find it - what do I do?

My order was returned to the original sender - what do I do?

I think my order is stuck in transit - what do I do?

My order was delivered damaged/incorrectly - what do I do?

Can I edit or cancel my order after placing it?

How do discount codes work?

Why am I seeing additional charges on my credit card?

How do I use Afterpay to place my order?

Why is there a minimum order spend?

Will I be charged tariffs or import fees?

Why was a product I love discontinued?

Shipping & Ordering

Does Bushbalm accept distributors or resellers?

What is your money-back guarantee?

Do you offer samples?

Do you offer samples to students?

Do you have reviews?

What is the Bushbalm Pro Program?

How do I become a Pro?

Do you attend industry events?

What currency do you use?

Why am I seeing Bushbalm products elsewhere?

The Program

Do you have retail price resources?

Do you have shareable content for marketing?

Can Pros retail Bushbalm?

What are Bushbalm webinars & how do I sign up?

What is Club Bare?

Do you have an ambassador program?

I'm having trouble logging into my Bushbalm Pro account — what should I do?

Can I apply a tax exemption to my Bushbalm Pro account?

Where can I find safety data sheets (MSDS/SDS)?

Do you offer training or guides?

How do I reset my password?

Your Account

Which Bushbalm products are best for post-wax care?

How soon after waxing, sugaring, or laser can I apply each product?

Are Bushbalm oils safe for use immediately after extractions or intimate waxing?

Where can I use Bushbalm products?

What are the key differences between backbar and retail sizes?

What’s the shelf life of each product?

How should I recommend these products to clients for at-home use?

What’s the best bundle for first-time clients?

How can I use Bushbalm products to increase my retail revenue?

Are Bushbalm products pH balanced and safe for sensitive skin?

Are Bushbalm products non-comedogenic?

Are your products clinically tested or gynecologist approved?

What ingredients make Bushbalm products effective?

Are your products safe for pregnant or breastfeeding clients?

Why is a scrub hardening or melting?

Why did my brightening product change colour?

What are common risks to watch for?

What is Friction Fix?

Can Bushbeads be used for brow and face waxing?

FAQs for Bushbalm Pros

Contact Us

Need help? We&apos;re here for you!Our Bushbalm Pro support team may be small, but we&#x2019;re mighty &#x2014; and ready to help with anything from onboarding to marketing strategy.<h3 data-start="574" data-end="610" id="how-to-reach-us">How to Reach Us</h3><ul data-start="752" data-end="1041"><li data-start="752" data-end="839">General support: <a rel="noopener" data-start="778" data-end="837">wholesale@mybushbalm.com</a></li><li data-start="840" data-end="939">Instagram DMs: <a data-start="864" data-end="913" rel="noopener" target="_new" href="https://instagram.com/bushbalmpro">@bushbalmpro</a> &#x2014; we&#x2019;re in there daily!</li><li data-start="940" data-end="1041">Want to speak with your Account Manager? Email us and we&#x2019;ll connect you with the right person.</li></ul><h3 data-start="282" data-end="308" id="whos-on-your-side">Who&#x2019;s on your side:</h3><ul data-start="309" data-end="567"><li data-start="309" data-end="370">Onboarding Specialists &#x2013; here to help you get started</li><li data-start="371" data-end="469">Account Managers &#x2013; your go-to for donation inquiries, product or selling advice, and growing your business</li><li data-start="470" data-end="567">Marketing Manager &#x2013; ready to support with content, collaborations, and community features</li></ul><h3 data-start="574" data-end="610" id="support-hours--response-time">Support Hours &amp; Response Time</h3><ul data-start="611" data-end="722"><li data-start="611" data-end="632">Monday&#x2013;Friday</li><li data-start="633" data-end="687">Little weekend coverage - responses may be delayed</li><li data-start="688" data-end="722">We proudly observe Canadian holidays!</li></ul>

Yes &#x2014; we offer a Full Size Sample Program for qualified professionals!If you&#x2019;re interested in testing products for in-service or retail use, we&#x2019;d love to learn more about you and your business. Please fill out our sample request form to apply:<a data-start="397" data-end="424" href="https://pros.bushbalm.com/pages/sample-request">Apply for Samples Here</a>Due to high demand, eligible applicants will be added to our waitlist, and our team will reach out if a spot becomes available.For students, we prioritize those who are graduating within 2&#x2013;3 months. If you&#x2019;re earlier in your program, follow us <a data-start="748" data-end="801" rel="noopener" target="_new" href="https://www.instagram.com/bushbalmpro">@bushbalmpro</a> for education, inspiration, and sneak peeks at what&#x2019;s ahead.If you have any questions about the sample program or need help applying, email us at <a data-start="954" data-end="978" rel="noopener">wholesale@mybushbalm.com</a> &#x2014; we&#x2019;re happy to help!Terms and conditions apply. Samples are limited and prioritized based on professional status, product fit, and intended use.

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