Conditional reshipments: how they workUpdated a month ago
If your order is taking longer than expected to arrive, we completely understand the frustration. Once your package has left us and is in the carrier's hands, any delays in transit are outside our control. That said, we don't want it disrupting your service, so if your package is significantly delayed, we're happy to send a replacement right away through a conditional reshipment.
A conditional reshipment means we ship you a replacement immediately, on the condition that you agree in advance to what happens if your original package still arrives.
Please note: we can only process your reshipment once you've confirmed you agree to the terms below.
Why your agreement is needed
Because there's still a chance your original package shows up after all, we ask you to agree upfront to one of two outcomes if that happens. This keeps things fair and hassle-free for everyone, and it's why we need your confirmation before anything ships.
The terms you're agreeing to
If your original package arrives after your replacement has shipped, you agree to one of the following:
- Return it for free. We'll email you a prepaid return label so you can send the original back at no cost to you.
- Keep it. If you'd rather hold on to it, you can repurchase it at a discounted rate. Payment is due within two weeks of that order being marked as delivered by the courier.
How to request your reshipment
Reach out to our PRO team at [email protected] with your order number and let us know you agree to the terms above. Once we have your confirmation, we'll process your reshipment right away. We're always here if you have any questions!