Shipping & Ordering
Have questions about placing an order?
Where do you ship & how much does shipping cost?
Bushbalm PRO currently only ships within Canada and the United States. Bushbalm PRO is not available internationally (yet). This may not apply to those located outside of the continental United States. If you're unsure, don't hesitate to reach out to
What is your shipping timeline?
Orders are processed and fulfilled within 1–2 business days after purchase. Once shipped, delivery timelines are:. Standard shipping: 3–5 business days. Expedited shipping: 1–2 business days (if selected at checkout). Please note that shipping carrie
My order has been delivered but I can’t find it - what do I do?
If your tracking shows "delivered" but you can't locate your package:. Check with neighbours, building management, or family members. Hang tight! Sometimes tracking updates faster than the carrier. Contact your local postal service with your tracking
My order was returned to the original sender - what do I do?
If your order is returned to sender, it is usually due to an incomplete address or failed delivery attempts. Please email us at [email protected] with:. Your original order number. Correct shipping information. We’ll confirm your details and a
I think my order is stuck in transit - what do I do?
If your order appears stuck in transit beyond the estimated delivery window:. Give it a little extra time, especially around weekends and holidays. If it has been longer than 5 business days after shipment, contact us at [email protected], and
My order was delivered damaged/incorrectly - what do I do?
We apologize for any inconvenience - accuracy and quality are a priority for us! If your order arrived damaged, incomplete, or incorrect, please email us at [email protected] with:. A photo of the package (showing the shipping label clearly).
Can my order be edited or cancelled after placing it?
Yes! As long as your order is still unfulfilled, we can edit or cancel it. The window is short, so please reach out right away. For time-sensitive changes, submit the Customer Service form here: https://pros.bushbalm.com/pages/contact-customer-servic
How do discount codes work?
Discount codes are applied at checkout. Only one discount can be used per order, meaning they cannot be stacked or combined with other promotions. Note: Club Bare rewards act as discounts and cannot be stacked at checkout. Message us at wholesale@myb
Why am I seeing additional charges on my credit card?
Bushbalm operates out of Canada, and some banks may classify your purchase as an international transaction, even if billed in USD. This could result in a small foreign transaction fee set by your bank, not by Bushbalm. If you have questions about cha
How do I use Afterpay to place my order?
To use Afterpay, avoid checking out with ShopPay because it skips the option. Instead, check out as a guest or log out of ShopPay, then select Afterpay at the final payment step. Currency note:All Afterpay orders on the PRO site are processed in USD,
What is the Bushbalm PRO minimum order spend, and why do we have one?
At Bushbalm, we require a minimum order of $100 (before taxes and after any discount codes, including Club Bare rewards and site-wide promotions) on all PRO orders. This order minimum helps us maintain the quality standards Bushbalm is known for. It
Will I be charged tariffs or import fees?
Nope, you’re all good! Bushbalm PRO ships from warehouses within your own region, either in the United States or Canada. Since orders don’t cross any borders, you won’t encounter duties, import taxes, or customs delays. What you see at checkout is ex
Why was a product I love discontinued?
From time to time, we retire certain products or scents to make room for new innovations. We know it can be disappointing when a favourite disappears, but these decisions help us improve our lineup and continue creating products Pros love. To stay up
Do you offer first order discounts?
We’re always excited to welcome new PROs into the Bushbalm community and want to make sure you’re set up for success right from your first order. If you’re placing your first order and would like some personalized support, reach out to us at wholesal
Does Bushbalm PRO ship to APO, FPO, or DPO addresses?
At this time, we’re unable to ship wholesale orders to APO, FPO, or DPO addresses. Our Bushbalm Professionals program only ships within the United States and Canada. While APO addresses use US state codes like AP or AE, they’re still routed outside o
Why is my wax order shipping in multiple shipments?
If you’ve placed a larger or bulk wax order, it may ship in multiple boxes due to size and weight limitations. This is completely normal and ensures your order arrives safely. Each shipment will have its own tracking number, which you’ll receive by e