Have questions about placing an order?
Bushbalm Pro currently only ships within Canada and the United States. To those outside these countries, we hear you — and we’re so excited about the global demand. International expansion is a big step, and we want to make sure we do it right. When
Orders are processed and fulfilled within 1–2 business days after purchase. Once shipped, delivery timelines are:. Standard shipping: 3–5 business days. Expedited shipping: 1–2 business days (if selected at checkout). Please note that shipping carrie
If your tracking shows "delivered" but you can't locate your package:. Check with neighbours, building management, or family members. Hang tight! Sometimes tracking updates faster than the carrier. Contact your local postal service with your tracking
If your order is returned to us, it is usually due to an incomplete address or failed delivery attempts. Please email us at [email protected] with:. Your original order number. Correct shipping information. We’ll confirm your details and arran
If your order appears stuck in transit beyond the estimated delivery window:. Give it a little extra time, especially around weekends and holidays. If it has been longer than 5 business days after shipment, contact us at [email protected] and
We apologize for any inconvenience - accuracy and quality are a priority for us! If your order arrived damaged, incomplete, or incorrect, please email us at [email protected] with:. Your order number. A clear photo of the products received. (F
We are able to edit or cancel orders only before they have been fulfilled. If you need to make a change or cancel, please email [email protected] with your order number as soon as possible. Once your order has been processed for shipping, we a
Discount codes must be applied at checkout. Please ensure that the code is entered correctly and the discounted price is reflected before completing your payment. Important:. Only one discount code may be used per order. Discount codes cannot be comb
Bushbalm operates out of Canada, and some banks may classify your purchase as an international transaction, even if billed in USD. This could result in a small foreign transaction fee set by your bank, not by Bushbalm. If you have questions about cha
If you'd like to place a Bushbalm Pro order using Afterpay, there’s an important step to keep in mind: Avoid using ShopPay during checkout. ShopPay is designed to accelerate your checkout process, automatically applying your saved payment method — wh
Our minimum order spend is in place to support the standards that make Bushbalm products what they are; safe, effective, and consistent for professionals and their clients. By setting minimums, we’re able to:. Maintain the highest ingredient sourcing