Shipping & Ordering
Have questions about placing an order?
Where do you ship?
Bushbalm PRO currently only ships within Canada and the continental United States. Bushbalm PRO is not available internationally (yet). We've seen an incredible increase in international interest, so we'd love for you to join our international waitli
What is your shipping timeline?
Orders are processed and fulfilled within 1–2 business days after purchase. Once shipped, delivery timelines are:. Standard shipping: 3–5 business days. Expedited shipping: 1–2 business days (if selected at checkout). Please note that shipping carrie
How much does shipping cost?
Shipping rates vary by region - please refer to the table below. Shipping rates apply to all orders under $500, before taxes and after discounts. Please note: shipping options and rates may vary for locations outside of the continental United States.
Can I update my default shipping address?
Yes! You can update your default shipping address from your Account page or during checkout under “Ship To.”. Make sure to double-check the shipping information before placing your order!
Can my order be edited or cancelled after placing it?
Yes! As long as your order is still unfulfilled, we can edit or cancel it. The window is short, so please reach out right away. For time-sensitive order edits, please use our Contact Form to reach the Support Team quickly!.
My order has been delivered but I can’t find it - what do I do?
If your tracking shows "delivered" but you can't locate your package:. Check with neighbours, building management, or family members. Hang tight! Sometimes tracking updates faster than the carrier. Contact your local postal service with your tracking
I think my order is stuck in transit - what do I do?
If your order appears stuck in transit beyond the estimated delivery window:. Give it a little extra time, especially around weekends and holidays. If it has been longer than 5 business days after shipment, contact us at [email protected], and
My order was returned to the original sender - what do I do?
If your order is returned to sender, it is usually due to an incomplete address or failed delivery attempts. Please email us at [email protected] with:. Your original order number. Correct shipping information. We’ll confirm your details and a
My order was delivered damaged/incorrectly - what do I do?
We apologize for any inconvenience - accuracy and quality are a priority for us! If your order arrived damaged, incomplete, or incorrect, please email us at [email protected] with:. A photo of the package (showing the shipping label clearly).
Why is order shipping in multiple shipments?
If you’ve placed a large order or bulk wax order, it may ship in multiple boxes due to size and weight limitations. This is completely normal and ensures your order arrives safely. Each shipment will have its own tracking number, which you’ll receive
What currency do you use?
The Bushbalm PRO site supports both USD and CAD, depending on your location. Pricing remains consistent across currencies and reflects the current exchange rate. To confirm you're viewing the correct currency, scroll to the bottom of the page and use
Will I be charged tariffs or import fees?
Nope, you’re all good! Bushbalm PRO orders are fulfilled and shipped within the country of origin. Since orders don’t cross any borders, you won’t encounter duties, import taxes, or customs delays. What you see at checkout is exactly what you pay.
Does Bushbalm PRO ship to APO, FPO, or DPO addresses?
At this time, we’re unable to ship wholesale orders to APO, FPO, or DPO addresses. Our Bushbalm Professionals program only ships within the United States and Canada. While APO addresses use US state codes like AP or AE, they’re still routed outside o
What is the minimum order spend, and why do you have one?
All Bushbalm PRO orders have a minimum requirement of $100, calculated before taxes and after any discounts (including Club Bare rewards and site-wide promotions). This minimum allows us to uphold the quality standards Bushbalm is known for. It suppo
Do you offer first order discounts?
We’re always excited to welcome new PROs into the Bushbalm community and want to make sure you’re set up for success right from your first order. If you’re placing your first order and would like some personalized support, reach out to us at wholesal
What payment methods do you accept?
We accept several major credit cards, including Mastercard, Visa, American Express, Discover, UnionPay, Diners Club International, and JCB. We also offer alternative payment options, including Shop Pay, Google Pay, Apple Pay, PayPal, and Afterpay.
How do discount codes work?
Discount codes are applied at checkout. Only one discount can be used per order, meaning they cannot be stacked or combined with other promotions. Note: To learn more about how Club Bare rewards and discount codes work together, please see: “Can I
Why am I seeing additional charges on my credit card?
Bushbalm operates out of Canada, and some banks may classify your purchase as an international transaction, even if billed in USD. This could result in a small foreign transaction fee set by your bank, not by Bushbalm. If you have questions about cha
How do I use Afterpay to place my order?
Select Afterpay at the payment step of checkout. If you aren't seeing it as an option, ensure you're logged out of your Shop App/ShopPay account, as it can conflict with Afterpay. Currency note:All Afterpay orders on the PRO site are processed in USD