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If you’re having trouble logging in, start by clearing your cache, cookies, and browsing history, then open a fresh browser window and try again. That usually fixes the issue right away!. Still can’t get in? Email us at wholesale@mybushbalm.com, and

I'm having trouble logging into my Bushbalm PRO account - what should I do?

Your Account

Where do you ship & how much does shipping cost?

What is your shipping timeline?

My order has been delivered but I can’t find it - what do I do?

My order was returned to the original sender - what do I do?

I think my order is stuck in transit - what do I do?

My order was delivered damaged/incorrectly - what do I do?

Can my order be edited or cancelled after placing it?

How do discount codes work?

Why am I seeing additional charges on my credit card?

How do I use Afterpay to place my order?

What is the Bushbalm PRO minimum order spend, and why do we have one?

Will I be charged tariffs or import fees?

Why was a product I love discontinued?

Do you offer first order discounts?

Does Bushbalm PRO ship to APO, FPO, or DPO addresses?

Why is my wax order shipping in multiple shipments?

Shipping & Ordering

Does Bushbalm PRO accept distributors or resellers?

What is your money-back guarantee?

Do you offer samples?

Do you offer samples to students?

Do you have reviews?

What is the Bushbalm PRO Program?

How do I become a Bushbalm PRO?

Do you attend industry events?

What currency do you use?

Why am I seeing Bushbalm products elsewhere?

How does Bushbalm Professional pricing work?

Does Bushbalm PRO offer donations, fundraisers, or free gifting?

Are there requirements to become a PRO?

Do you partner with schools or aesthetic programs?

The Program

Do you have retail price resources?

Do you have shareable content for marketing?

Can PROs retail Bushbalm?

What are Bushbalm PRO webinars & how do I sign up?

Do you have an ambassador program?

Can I apply a tax exemption to my Bushbalm PRO account?

Where can I find safety data sheets (MSDS/SDS)?

Do you offer training or guides?

How do I reset my password?

How do I get listed on the stock locator?

Do you have merchandising material or signage?

How do I delete my account?

How Do I Update My Bushbalm PRO Account Information?

What Happens If I Have Multiple Bushbalm PRO Accounts?

What is Club Bare?

Where are my Club Bare points that I just earned?

Why Did My Club Bare Points Expire?

How do I use Club Bare rewards?

Can I Stack Club Bare Rewards/Discount Codes?

Can I Get My Club Bare Points Back After a Refund?

Can I redeem and apply my Club Bare points after placing an order?

How to redeem Club Bare points at checkout?

How do Club Bare referrals work?

Club Bare

Which Bushbalm products are best for post-wax care?

How soon after waxing, sugaring, or laser can I apply each product?

Are Bushbalm oils safe for use immediately after extractions or intimate waxing?

Where can I use Bushbalm products?

What are the key differences between backbar and retail sizes?

How should I recommend these products to clients for at-home use?

What’s the best bundle for first-time clients?

How can I use Bushbalm products to increase my retail revenue?

Are Bushbalm products pH balanced and safe for sensitive skin?

What ingredients make Bushbalm products effective?

FAQs for Bushbalm PROs

What’s the shelf life of each product?

Are Bushbalm products non-comedogenic?

Why is a scrub hardening or melting?

Are your products safe for pregnant or breastfeeding clients?

Why did my brightening product change colour?

Are your products clinically tested or gynecologist approved?

Does Bushbalm have wax pots/warmers?

What is SASS?

Is SASS safe to use on the face?

Does SASS have a scent?

Is SASS safe for all over?

SASS

What is Friction Fix?

Friction Fix

Can Bushbeads be used for brow and face waxing?

Are Bushbeads vegan?

Bushbeads

Product Questions

Contact Us

I'm having trouble logging into my Bushbalm PRO account - what should I do?Updated a month ago