Account Portal
Need help logging in or getting around your account?
How do I log in to my account?
We've rolled out a new, more secure way to log in to Bushbalm PRO. Instead of a password, you'll sign in with a secure one-time code sent to your email, so there's nothing to remember and no password to reset. Here's how it works:. Good to know
I didn’t get the code. What do I do?
If your 6-digit code hasn't arrived, try these steps:
Why is the login process different?
We've updated the login experience to meet Shopify's new security standards. The new portal uses secure, passwordless, code-based sign-in, which better protects your account and keeps Bushbalm PRO compliant with those requirements.
How do I update my login email?
Please reach out to our customer support team at [email protected], and we will be happy to assist you!
Can we send the code to a phone number instead?
Not at this time. Codes can only be sent to the email associated with your PRO account.
How do I change my profile photo?
Go to 'Your Account' in the menu to update your contact information and add a profile picture. The image must be a JPG or PNG and no larger than 5 MB.
Why doesn't my Fulfillment status look right?
This is the first version of the new account portal, so some features are still being refined. Fulfillment updates pull directly from Shopify rather than our warehouse system, so you may see the odd discrepancy while we roll this out. If anything loo
How do I edit my studio location on the PRO Studio Locator?
Your studio location on the PRO Studio Locator pulls from your Google Business Profile, so any change needs to start there.
My tax exemption certificate expired and my order went through with tax applied. What can I do?
Not to worry. This happens when a renewed certificate hasn't been uploaded yet. Upload your current tax exemption certificate to your portal, and once it's approved, email the Bushbalm PRO team at [email protected]. We'll refund the tax on you